Shipping & Return

Shipping Policy

Standard Delivery – FREE on all orders.

For an international shipping quote, please contact us at sales@yeayunsilk.com.au

Delivery time:

  • VIC 2-3
  • NSW/ACT 3-4
  • QLD 4-6
  • SA/TAS 3-5
  • WA 5-7
  • NT 8-12
  • The timeframes above represent estimated business days for delivery
  • Update: Heavy rain, flooding, natural disasters and other force majeure events may affect deliveries, which could lead to delays in some areas.

For quick answers about shipping, orders or payments, check our FAQs page first - you might find what you need instantly!

If you have any questions or need further assistance, please don't hesitate to contact us at sales@yeayunsilk.com.au.

Return Policy

Your satisfaction matters to us. If you're not completely happy with your purchase, we're happy to accept returns within 7 days of delivery, provided:

✓ Items are in original condition - with all tags attached, unused, unwashed and in their original packaging

To start your return:
Simply email us at sales@yeayunsilk.com.au with:

  • Your order/invoice number
  • Item(s) you wish to return
  • Reason for return

Our team will respond within 1 business day with return instructions.

Important Return Information

1. Return Shipping
You will be responsible for return shipping costs unless the return results from our error (e.g., incorrect or damaged item shipped).

2. Refunds & Exchanges
For eligible returns:

  • Refunds will be issued to your original payment method
  • Exchanges will be processed after we receive and inspect your returned item

3. Our Sustainability Commitment
As an eco-conscious brand, we encourage thoughtful purchasing decisions. Before returning an item, please consider the environmental impact of additional shipping. All returned items in unused condition will be professionally sanitized and restocked to minimize waste.

For quick answers about returning, orders or payments, check our FAQs page first - you might find what you need instantly!

We appreciate your support in helping us reduce our carbon footprint while ensuring your complete satisfaction.

Our customer care team is always happy to help. For any return-related questions, reach out to us at sales@yeayunsilk.com.au